Return & Refund Policy – Fenvexa

Effective Date: September 2026

At Fenvexa, customer satisfaction is important to us. We are committed to providing a transparent, reliable, and customer‑friendly shopping experience.

This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds.

Please review this policy carefully before placing your order.

If you have any questions regarding returns, refunds, or order issues, please contact our customer support team: Email: service@fenvexa.com

1. Order Cancellation

Unpaid Orders

If your order has not been paid, you may cancel it without additional charges.

Paid Orders

Paid orders may be canceled within 48 hours after order placement for a full refund. Once your order has entered the fulfillment process, been prepared for shipment, or has already been shipped, cancellation requests may no longer be accepted.

To request an order cancellation, please contact us as soon as possible: Email: service@fenvexa.com

2. Return Eligibility

We accept return requests under the following conditions:

• The return request must be submitted within 60 days after delivery.
• The item must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase must be provided.
• Return approval must be obtained from our customer support team before shipping.

Items returned without prior authorization may not be accepted.

3. Return Request Process

To request a return, please contact: Email: service@fenvexa.com

Please include the following information:

• Order number
• Customer name
• Purchase email address
• Product name
• Reason for return
• Photos or videos showing any damage, defect, or quality issue (if applicable)

After reviewing your request, our support team will provide return instructions if the return is approved. Please do not send any products back before receiving confirmation from our customer support team.

4. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when the return is caused by personal reasons, including:

• Change of mind
• Incorrect product selection
• Personal preference
• Ordering the wrong size or style

The original shipping fee is generally non‑refundable unless otherwise required by applicable laws.

Merchant Responsibility

If the product received is:

• Damaged during delivery
• Defective
• Incorrectly shipped

please contact us with supporting evidence. After review, we may provide an appropriate solution, including:

• Replacement
• Partial refund
• Full refund

5. Return Shipping Address

Before sending any return package, please contact our customer support team for confirmation. Once your return request has been approved, we will provide the applicable return instructions. Please do not send products back without prior approval. Unauthorized return shipments may not be accepted.

Return Address: URBATAM FASHION LLC 203 Grimes St, Aguilar, Colorado 81020, United States

6. Refund Process

Once the returned item has been received and inspected:

• Approved refunds will be issued to the original payment method.
• Refund processing usually takes up to 5 business days after approval.
• The actual arrival time depends on your bank, card issuer, or payment provider.
• A confirmation email will be sent once your refund has been processed.

7. Refund Deductions

Partial refunds may apply in certain situations, including:

• Items returned damaged due to improper use.
• Missing original packaging or accessories.
• Products that do not meet the return requirements.

Refund decisions will be based on the condition of the returned item.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your payment account again.
• Contact your bank or payment provider.
• Contact our customer support team for further assistance.

Email: service@fenvexa.com

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos or videos of the product
• Shipping package information if available

Our team will review your request and provide an appropriate solution.

10. Contact Us

For any questions regarding returns, refunds, or order assistance, please contact:

Brand Name: Fenvexa

Website: fenvexa.com

Website Operator: URBATAM FASHION LLC

Business License Entity: URBATAM FASHION LLC

Registered Address: 203 Grimes St,Aguilar,Colorado 81020,US

Customer Service Email: service@fenvexa.com

Customer Service Phone: +1 6012533380

Thank you for choosing Fenvexa We appreciate your trust and are committed to providing quality jewelry products and professional customer support.